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A blank screen appears when activating or using Intuit Data Protect (IDP)

While you are setting up or trying to use Intuit Data Protect (IDP), you see a blank white screen after you click the Activate link on the home page.

Note: You might see a black or transparent screen instead.

How to fix it

Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.

Important: Before attempting either solution below, be sure you have:

 

 

If neither of the solutions work to resolve your issue, please see Use the Intuit Data Protect Diagnostics Tool to detect issues.

If you prefer, you can please upload your Intuit Data Protect log files for our engineering team to research.

Important: When you upload log files, we ask for your contact information in the record in case the engineering team needs to follow up and gather more information. This does not mean that you are setting up a callback.

KB ID# SLN41907
12/8/2016 2:03:06 PM
QYPPRDQBKSWS01 9138 Pro 2017 36f4f2