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A blank screen appears when activating or using Intuit Data Protect (IDP)

While you are setting up or trying to use Intuit Data Protect (IDP), you see a blank white screen after you click the Activate link on the home page.

Note: You might see a black or transparent screen instead.

How to fix it

Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.

Quick tip: Make sure that have the latest update of your QuickBooks Desktop and Intuit Data Protect.

KB ID# SLN41907
3/29/2017 8:06:26 AM
QYPPRDQBKSWS07 9138 Pro 2017 96cdc4