While you are setting up or trying to use Intuit Data Protect (IDP), you see a blank white screen after you click the Activate link on the home page.
Note: You might see a black or transparent screen instead.
Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.
Quick tip: Make sure that have the latest update of your QuickBooks Desktop and Intuit Data Protect.
If you still see the blank, white, black, or transparent screen, proceed to Solution 2.
The IDP Cleaner tool used in the following process is designed to reset the registry for Intuit Data Protect and resolve some backup issues. While it fixes damaged and broken links in the in the user interface, it does not make any registry changes that are not directly related to IDP.
To use the IDP Cleaner Tool: