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Message: Your QuickBooks subscription has expired

When you try to open QuickBooks Desktop or a company file, you see this message:

Your QuickBooks subscription has expired.
You may receive this message even though your subscription is up to date.
Why this is happening

The QuickBooks Pro Plus and QuickBooks Premier Plus subscription license require that you connect to the Internet on a regular basis.

This message may display if your computer has not connected to the Internet for 14 consecutive days (such as if you disconnected your system while on vacation) or if the subscription license is not current and active (such as if your credit card has expired).

Note: If you recently upgraded from QuickBooks Pro or Premier to one of the QuickBooks subscription plans such as Pro Plus or Premier Plus, that can also cause this this message to appear.

How to fix it

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try them all to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Sync QuickBooks Desktop license data online

If you are able to open QuickBooks Desktop:

  1. From the QuickBooks Help menu, choose Manage My License > Sync Data License Online.
  2. Once your license has been synchronized, try to open your company file.

If you cannot open QuickBooks Desktop to access the Help menu or if you still encounter the message after syncing your license data, try solution 2.


Solution 2: Reset Internet Explorer settings

  1. Close QuickBooks Desktop.
  2. Go to Internet Options
    • Open Internet Explorer. Press ALT (to show the hidden toolbar), click Tools and select Internet Options. OR 
    • Open Control Panel and click Internet Options.
  3. Go to the Advanced tab and click Reset. (Important:  This will disable many personal settings and add-ons for Internet Explorer).
  4. Try Solution 1 steps again.


Solution 3: Edit Internet Explorer security settings

  1. Go to the Internet Options window again and click the Security tab.
  2. Select Trusted Sites and then click the Sites button.
  3. In the field labeled "Add this website to the zone", type *.quickbooks.com and click Add.  
  4. Add *.intuit.com and click Close. 
  5. Click the Privacy tab and then click the Sites button.
  6. Add *quickbooks.com and *intuit.com.
  7. Click OK.
  8. Open QuickBooks Desktop and try syncing your license data again.


Solution 4: Perform a Clean install of QuickBooks

      You may need to uninstall and reinstall your QuickBooks Desktop application to permanently resolve this issue if you have recently made one of these changes:

  • Upgraded from QuickBooks Pro or Premier to one of our subscription services, such as QuickBooks Pro Plus or Premier Plus.
  • Upgraded from QuickBooks Pro or Premier to QuickBooks Accountant with a ProAdvisor subscription or QuickBooks Enterprise Solutions with a Full Service Plan.
  • Canceled your subscription to QuickBooks Pro Plus or Premier Plus and reinstalled QuickBooks Pro or Premier desktop.

If you have recently made one of these changes and would like to try to resolve this issue yourself, refer to Reinstall using a clean install for detailed instructions.

Note: If you are reinstalling Pro Plus or Premier Plus, you will need the license number provided in your subscription information.

KB ID# SLN41890
3/27/2017 7:23:22 PM
QYPPRDQBKSWS05 9138 Pro 2017 3c5520