When you try to open QuickBooks Desktop or a company file, you see this message:
The QuickBooks Pro Plus and QuickBooks Premier Plus subscription license require that you connect to the Internet on a regular basis.
This message may display if your computer has not connected to the Internet for 14 consecutive days (such as if you disconnected your system while on vacation) or if the subscription license is not current and active (such as if your credit card has expired).
Note: If you recently upgraded from QuickBooks Pro or Premier to one of the QuickBooks subscription plans such as Pro Plus or Premier Plus, that can also cause this this message to appear.
Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try them all to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Sync QuickBooks Desktop license data online
If you are able to open QuickBooks Desktop:
If you cannot open QuickBooks Desktop to access the Help menu or if you still encounter the message after syncing your license data, try solution 2.
Solution 2: Reset Internet Explorer settings
Solution 3: Edit Internet Explorer security settings
Solution 4: Perform a Clean install of QuickBooks
You may need to uninstall and reinstall your QuickBooks Desktop application to permanently resolve this issue if you have recently made one of these changes:
If you have recently made one of these changes and would like to try to resolve this issue yourself, refer to Reinstall using a clean install for detailed instructions.
Note: If you are reinstalling Pro Plus or Premier Plus, you will need the license number provided in your subscription information.