Was this page helpful?
Thank you!

Comments or suggestions?

Enter Email Address (optional)

Error: You do not have sufficient permissions to delete files... after installing QuickBooks update

After installing QuickBooks Desktop update, you see this error message:

You do not have sufficient permissions to delete files in the specified folder.

Why this is happening

After you install a QuickBooks Desktop update, the antivirus or firewall software installed on the computer may need to be reconfigured to allow QuickBooks to communicate over the network and with the QuickBooks Desktop company file location.

How to fix it

Intuit recommends 2 solutions for this problems. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.

Important: If you use Trend Micro internet security, try the steps in this article.

Because of the complexity and number of available firewall and antivirus programs, Intuit cannot provide support for specific issues with these products. If you need further assistance with this issue, check with your system or network administrator (if you have one), the vendor from whom you purchased your antivirus or firewall software, the software developer's web site, or a local computer consultant.

KB ID# SLN41889
3/27/2017 7:30:35 PM
QYPPRDQBKSWS09 9138 Pro 2017 f27e44