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Error: XPS Viewer cannot find this document (or other), when creating .pdf file

When you create a .pdf file (which can occur when reconciling a bank account) you see one of the following errors:

  • The XPS Viewer cannot find this document
  • Cannot display web page
  • Page cannot be displayed
  • File not found
  • Cannot find this file. Please verify that the correct filename and path are given.
Why this is happening

In QuickBooks Desktop, a .xps document is created first and then changed to a .pdf file whenever you carry out an action that creates a .pdf file, including bank reconciliation and saving transactions and reports as a .pdf file. This error can occur if the Microsoft XPS Document Writer is set to automatically open an .xps file after it is created and if the .xps file has already been changed to a .pdf file when Windows tries to open the file.

These messages mean that Windows is trying to open a file that no longer exists.

Note: Despite these errors, the .pdf file has been created successfully.

How to fix it

KB ID# SLN41863
4/24/2017 6:16:57 AM
QYPPRDQBKSWS05 9138 Pro 2017 dd5dbc