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The shared file is out of date and must be synchronized

QuickBooks loses connection to the shared company file if the host computer goes into sleep mode.

Why this is happening

When the host computer enters sleep mode, the network connection to that computer is suspended. This causes other workstations to be unable to communicate with the QuickBooks Server application.

How to fix it

Solution1: Edit the system preferences to prevent the computer from sleeping

  1. Choose Apple menu > System Preferences and click Energy Saver.
  2. Select Battery or Power Adapter and drag the slider that controls the computer's sleep to Never.

Solution: Restart computer

  1. Restart all the computers that access QuickBooks.
KB ID# SLN41830
12/9/2016 3:09:17 PM
PPRDQSSWS403 9138 Pro 2017 9d774c