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Online option for Backup and Restore directs existing Subscribers to Sign-up

Current Online Backup subscribers are taken to a sign-up page instead of the Main Application when attempting to backup or restore files online from within QuickBooks Desktop.

Detailed Instructions

Note: The Main Application must be used for Backup and Restoration of online files. You must be backing up and/or restoring your online files directly from the Main Application page.

Estimated time for the process would be 30 minutes thereabouts, depending on computer size and Internet speed.

How to Backup or Restore Online Files:

  1. On the System Tray on your desktop, locate the Online Backup icon.
  2. Right click the Online Backup icon and choose Launch Main Application.
  3. You may choose either to Backup or Restore your online files.
  4. Open your file to check if process is done successfully.
  5. Apply the same steps on other online files.
KB ID# SLN41808
10/20/2016 12:38:47 PM
QYPPRDQBKSWS08 9138 Pro 2017 4e090f