When you choose Shipping Manager from a QuickBooks form, city, state, and zip code information will fill in on the Address line and will not populate the City, State, or Zip fields. Company, Name, and Address may also populate on the line above the correct field.
If any information in the Customer address details is entered below Zip/Postal Code (Notes or Region,) then Shipping Manager cannot parse the address information correctly. This includes information entered directly in the Ship To field on the form.
Intuit recommends two solutions for this problem. The first solution will solve the problem while creating your sales form, or you may want to use Solution 2 to edit your Customer:Job records to prevent the problem from occurring in the future.
Solution 1: Edit the Ship To address on the invoice or sales receipt and remove any information below the last address line.
The address should now appear correctly in the Shipping Manager window.
Solution 2. Create a default Shipping Address that does not contain information in Notes or Country / Region to use with Shipping Manager.
When creating an invoice or sales receipt the default Ship To address will be used automatically. You can select any other address by clicking on the Ship to drop-down arrow.