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Error 12057 when you download a payroll or QuickBooks update

You see Error 12057 on the payroll update QuickBooks Desktop screen.

Why this is happening

QuickBooks Desktop now uses a secure (SSL) connection to connect to and download from the Intuit update servers. There is a problem with the SSL or Security settings on your computer.

How to fix it

Correct the Security settings in Internet Explorer

  1. Open Internet Explorer. 
  2. From the Tools menu, choose Internet Options and click the Advanced tab. 
  3. Scroll down to the Security section and uncheck both of the following options: (see screenshot below)
    • Check for publisher's certificate revocation
    • Check for server certificate revocation
  4. Once both of these items are unchecked, click the OK button to close the Internet Options screen.
  5. Close and re-open QuickBooks Desktop and try the update again.
KB ID# SLN41793
12/10/2016 8:07:42 PM
PPRDQSSWS400 9138 Pro 2017 4ce7b3