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The Zebra 2824 printer is printing on the top half of the tag and then running off the tag

This article addresses the steps to resolve an issue with the Zebra printer printing  on the top half of the tag and then running off the tag.

How to fix it
  1. Perform a self test on the Zebra(R) to see if the Firmware version is at least 4.5.
    1. Turn off the printer.
    2. While holding down the feed button, turn the printer back on.
    3. Release the feed button.
    4. Examine the printout. A V with a number indicating the firmware version will be displayed.
    5. If the firmware version is 4.5, this issue has been resolved in the latest release for your version. Please update your program to the most current release.
  2. If the firmware version is lower than 4.5, follow these steps:
    1. Calibrate the Zebra 2824 printer:
      1. Open the Item List, click Print at the top and select Print Tags.
      2. Click Preview on the Print Tags window.
      3. Click Calibrate and allow the printer to calibrate.
      4. Attempt to print tags.
    2. If alignment is still incorrect, uninstall and reinstall the printer.
    3. Select Adjust Start Position for Jewelry Tags option on the Select Tag window.
    4. Attempt to print tags.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks Point of Sale support options for additional guidance.

KB ID# SLN41709
10/23/2016 7:19:46 AM
QYPPRDQBKSWS03 9138 Pro 2017 5927eb