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Error: Reference number cannot be longer than 19 characters in Shipping Manager

If you have a reference number on a FedEx Return label that is longer than 19 characters, you see:

Error: Reference number cannot be longer than 19 characters

Why this is happening

When processing a return label for a Sales Receipt or Invoice, QuickBooks Shipping Manager automatically populates the Reference Number field on the label with "Sales Receipt #" or “Invoice #” where # equals the Sales Receipt or Invoice number in QuickBooks.

When the Sales Receipt number is more than 5 characters (or more than 13 on invoices), the length of the field data exceeds the 19-character limit.

How to fix it

To correct this issue, manually edit the reference number to be 19 characters or less in Shipping Manager.

KB ID# SLN41680
12/4/2016 2:23:05 PM
PPRDQSSWS406 9138 Pro 2017 e3e3d8