4_xxxx errors indicate that Sync Manager was unable to connect to the company file. The usual syntax of the errors are:
You may see one of the following errors when Sync Manager fails to connect to your company file:
Find the error code you are getting from the following list and expand to view solutions.
IMPORTANT: Before you perform the specific troubleshooting steps for the error you are getting, you must ensure Sync Manager is up to date.
Why this is happening: This error occurred because the syncing QuickBooks company file does not match the installed QuickBooks version.
How to fix it: If you have already updated Sync Manager and you are still getting the error, check if the installed QuickBooks version is of the same Edition (Pro/Premier/Enterprise) as that of the syncing company file.
Why this is happening: This error occurs if QuickBooks company file is in single user mode and you have tried to access it on another computer.
How to fix it: If you have already updated Sync Manager and you are still getting the error:
Why this is happening: The cause of this error is currently under investigation.
How to fix it: Try the following steps to resolve the issue:
Why this is happening: Intuit Sync Manager encountered an issue while connecting to your company file because it did not have the right credentials to access your company file.
How to fix it: Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Be sure that the correct company file is being synced
If the company file that was originally set up for sync has been replaced by a copy or backup with the same name, or the company file has been moved, use this solution.
Solution 2: Reset Intuit Sync Manager
Use this solution if you tried to reset data sync but it did not complete.
Why this is happening: This error occured because the folder containing QuickBooks company file could not be accessed.
How to fix it: Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.
Note: Please retry to sync after each solution.
Solution 1: Log in as the Windows user that has permissions to access the folder where the QuickBooks company file is stored.
Solution 2: This error may occur if the file is in C: drive or a folder with a lot of files. Retry ‘Sync Now’ after some time.
Solution 3: Move the company file and reset Sync Manager
Why this is happening:
How to fix it:
You have installed QuickBooks 2013 or later on your system, but you are still using a prior version of QuickBooks to sync your company data.
Solution 1: Uninstall QuickBooks 2013 or later
Solution 2: Update the company file to QuickBooks 2013 or later, the sync again.
The company file you are syncing is in a DropBox folder which is not compatible with SyncManager.
Solution 1: Move the company file to a non-DropBox location
Solution 2: Pause DropBox whenever you need to sync and set SyncManager to manual sync
Why this is happening: This error occured because a valid QuickBooks installation could not be found in your machine.
How to fix it: Please contact support.