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Unrecoverable Error when saving or printing an estimate, sales order, purchase order, or other transaction

When you click the Save, Print, or Ship icon at the top of a transaction, you see the error:

Unrecoverable Error Code xxxxx xxxxx or Runtime error p6025

The error code may be any of the following:
  • 15144 57386
  • 16098 64841
  • 16631 88224
  • 15247 19212
  • 14683 34996
How to fix it

Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Update to the latest release

  1. Go to the Update to the Latest Release page.
  2. Be sure your product is selected. If not, click Choose a different product.
  3. Select and follow the instructions for one of the update options:
    • Automatic updates
    • Manual updates

If you still encounter the error, try solution 2.

Solution 2: Change the way you save the form

Use one or more of these options to avoid the problem

  1. Use the Save & Close or Save & New buttons at the bottom of the form to save the transaction.
  2. Do not leave the cursor on a blank line of the sales form when saving. Instead, leave it on a line that has an item filled in.
  3. Select To Be Printed before saving the transaction. Then print by choosing File > Print Forms.
  4. If you are receiving the error while printing, you can edit the General preferences:
    • Choose Edit > Preferences and select General.
    • Click the Company Preferences tab.
    • Click to clear the Save transactions before printing checkbox.
KB ID# SLN41630
10/23/2016 10:56:25 AM
PPRDQSSWS403 9138 Pro 2017 123ef0