Was this page helpful?
Thank you!

Comments or suggestions?

Enter Email Address (optional)

This version of QuickBooks is newer than the version of QuickBooks that is hosting multi user access

After you installed an update to QuickBooks Desktop and updated the company file to the new release of QuickBooks Desktop, the file cannot be opened on the machine that hosts the file (server). When opening the file from the hosting machine the following message displays:

How to fix it

The server or hosting machine must be updated to the latest release of QuickBooks Desktop.

To update your QuickBooks Desktop:

  1. Click the link Product updates.
  2. Verify the product listed above Update to the Latest Release is the same as the QuickBooks Desktop you have installed..
  3. If the product listed does not display what you have installed, click Change button and select the appropriate product.
  4. Click the blue Update button to download the update.
    • QuickBooks Enterprise Solutions patches appear as en_qbwebpatch.exe
    • QuickBooks Pro, Premier and SimpleStart patches appear as qbwebpatch.exe

  5. The new update you downloaded will install correctly.
KB ID# SLN41566
4/29/2017 10:08:19 PM
QYPPRDQBKSWS08 9138 Pro 2017 5ec481