The Intuit Sync Manager Help topics assume that you have the latest version of the Sync Manager. The topics are automatically updated online, while the Sync Manager is installed and updated with QuickBooks.
If the Help topics seem to describe a different version of the Sync Manager, you might not have the latest Sync Manager.
To ensure that you always have the latest release you must have QuickBooks Automatic Updates turned on.
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.