Was this page helpful?
Thank you!

Comments or suggestions?

Enter Email Address (optional)

PIN pad displays the message Lane Closed

When processing a sale, PIN pad displays the message:

Lane Closed
Why this is happening

Lane Closed may display on the PIN pad for the following reasons:

  • Your copy of Point of Sale is not in the latest release.
  • No receipt is open on the screen.
  • The PIN pad is not on the compatible hardware list.
  • The PIN pad is not configured in Point of Sale's Workstation Preferences.
How to fix it
  1. Ensure your Pin Pad is:
    • Included in the compatible hardware listing.
    • Properly selected in the Workstation Preferences:
      1. Choose File > Preferences > Workstation
      2. Select PIN pads and ensure that your model is selected in the right window.
      3. Click Save.
    • The only one selected for processing a sale.
      1. In QuickBooks Point of Sale for Desktop, go to File > Preferences >Workstation >Card Reader > select None.
  3. If verifying the Pin Pad preferences did not resolve the issue, follow these steps:
    • Update QuickBooks Point of Sale for Desktop to the latest release.
    • In QuickBooks Point of Sale for Desktop, select Make a Sale and check the status of your Pin pad.
KB ID# SLN41443
9/23/2017 4:04:57 AM
QYPPRDQBKSWS05 9142 Pro 2018 442ac1