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Error: QuickBooks cannot support this inventory change in multiuser mode

You try to add an item to an estimate or invoice when you are in single-user mode and you see this error:

QuickBooks cannot support this inventory change in Multi-user Mode and will shut down.

How to fix it
  1. Run the basic data damage troubleshooting.
  2. Attempt to determine which inventory item(s) in the transaction is (are) damaged:
    1. Backup your company file.
    2. Check the Qbwin.log file to see if the error was recorded to the log file. If so, record each V= number in the qbwin.log file.
    3. Divide each V= number you wrote down in the previous step by 256. The result will be the item reference number.
    4. Export the Item list and open it in a spreadsheet program.
    5. In the REFNUM column, locate the reference number obtained in the previous step. The item on this line is the damaged item.
    6. If V= numbers do not appear in the Qbwin.log file, you can also try exporting the Item list and importing it into an empty new company file. If you receive errors during the import process, record the line number(s). Then open the export file in a spreadsheet program and match the line number(s) to identify the affected item(s).
  3. Repair each damaged item by merging it into a new item:
    1. Select the QuickBooks Lists menu, and then select Item List.
    2. Click the Item button, and then select New.
    3. Select Inventory Part from the Type drop-down arrow, and enter the name of the damaged item in the Item Name/Number field, adding an asterisk (*) at the end of the name.
    4. Select the appropriate Income Account, and then click the OK button.
    5. In the Item List window, double-click the original item. Record the information in all fields in the Edit Item window.
    6. Update the information in the Item Name/Number field to match the information you entered in step Three exactly, including the asterisk (or other character), capitalization, spacing, and punctuation.
    7. Click OK, and then click Yes when asked if you want to merge the items.
  4. Test the transaction to see if the error still occurs. If it does, repeat Step 3 for the next inventory item on the transaction.
KB ID# SLN41421
4/27/2017 1:59:40 AM
QYPPRDQBKSWS09 9138 Pro 2017 c2f06e