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A memorized report does not open or opens a different report

When you click to open a memorized report, either nothing happens or a different report opens.

The Verify Data utility may add these messages to the Qbwin.log file:

  • ERROR--Error: Verify Memorized Report List: TotUsed is XX, expected XX Error: Verify Memorized Report list: Display index invalid.
  • LVL_ERROR--Memorized Report recnum XXX (Name of Report) contains corrupted formatting data. recnum 140 -- This memorized report must be deleted.
Why this is happening

The memorized report may be damaged, or the memorized report list may be damaged. Instead of opening the report that you want:

  • Nothing happens because the the location does not exist or is empty.
  • A different report opens because the instructions point to a different location.
How to fix it

Solution 1: Basic Data Damage troubleshooting

  1. Re-sort the Memorized Reports list.
    1. From the Reports menu, select Memorized Reports then click Memorized Reports List.
    2. Click the Memorized Reports and select Re-sort List.
    3. Click OK.
  2. Run the Rebuild Utility to repairs transactions and list damage in your company file.
    1. From the File menu, click Utilities and select Rebuild Data.
    2. Click OK if you receive a warning message to backup your company file.
    3. Your computer may display the message QuickBooks is not responding however, as long as you can move your mouse indicator, wait for it to complete.
    4. Click OK when you get the message Rebuild has completed.
    5. Run Verify Data to check for remaining data damage. If the second verify fails, proceed to Step 3.
  3. Use QBWin.log to find and fix data damage.

Solution 2: Recreate the Memorized Report group

Note: If you delete reports that don't open from the Memorized Report List, then undamaged reports will move up into the empty slots and they may become damaged.
  1. Create a backup of your company file.
  2. From the Reports menu, select Memorized Reports and click Memorized Report List.
  3. Click Memorized Report and select New Group.
  4. Enter Z Do Not use in the Name field and click OK.
  5. Move all damaged reports in the new group that you created.
    1. Right click the damaged report and click edit Memorized Report.
    2. Select Save in Memorized Report Group and choose Z Do Not use.
    3. Click OK
    4. Repeat the process in all affected reports.
  6. Create 15 to 20 new memorized reports and save them in the Z Do Not Use group.
  7. The new reports should occupy the damaged slots in the Memorized Report List. The number of reports required varies by file.
  8. Click the Memorized Report button, select Re-sort List and then click OK on the message that follows.
  9. Close and reopen QuickBooks.
  10. Recreate and memorize the reports you need.

 

KB ID# SLN41410
3/29/2017 12:18:19 AM
QYPPRDQBKSWS09 9138 Pro 2017 676346