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Troubleshoot QuickBooks desktop update errors

Errors are returned when QuickBooks Desktop updates.

Why this is happening

 QuickBooks Desktop update errors can be caused by any of the following:


If none of these options result in a successful update try restoring the IE Advanced Settings to default.

How to fix it

Note: The following instructions provide general troubleshooting information. For information on specific errors, enter the error number or error message in the Search field at the top of the right column on this page.

General Internet connectivity issues

If there is no specific error message or if the error is 12045, 12157, 12038 or 12037

Solution 1:  Check the system date and time on the computer.

  1. Right click the clock in the bottom right corner and select Adjust Date/Time.
  2. Click on Change date and time...
  3. Choose today's date and time.
  4. Click on Ok twice.
  5. Close QuickBooks Desktop and reopen it.
  6. Update QuickBooks Desktop.

Solution 2:  Check your Internet Connection Settings.

  1. Test your secure Internet connection by opening a Web browser and going to Chase banking.
    • If you cannot open the Chase banking page, you will not be able to get updates from QuickBooks. Contact your Internet Service Provider (ISP) for support.
    • If you can view this Web site, start QuickBooks and continue with the following steps.
       
  2. Choose Help > Internet Connection Setup.
  3. Select Use my computer's Internet connection settings to establish a connection when this application accesses the Internet, and click Next.
  4. Click Advanced Connection Settings, and then click the Advanced tab.
  5. Click the Restore Advanced Settings button.
  6. Click OK, and then click Done.
  7. Update QuickBooks Desktop.
  • If you use a dial-up connection, verify that the minimum connection speed is 28.8 kilobits per second (Kb/s).
  • If you use America On line (AOL), log on to AOL with the master login name, if possible, and be sure that the Parental Controls settings are not enabled. For more information, see AOL's online support.
  • If you use a download accelerator, it can interfere with the download process. Before downloading updates, be sure to disable the download accelerator. Contact your ISP for more information.

Internet security or personal firewall application settings

Verify the configuration of your Internet security and personal firewall software settings. Ports 80 and 443 must be enabled, and access must be provided to the following files:

QuickBooks Desktop 2014, 2015, 2016 and 2017.

Set the specific Firewall ports for specific version of QuickBooks Desktop

  • AutoBackupExe.exe
  • Dbmlsync.exe
  • DBManagerExe.exe
  • FileManagement.exe
  • FileMovementExe.exe
  • IntuitSyncManager.exe
  • QBCFMonitorService.exe
  • QBDBMgr.exe
  • QBDBMgrN.exe
  • QBGDSPlugin.exe
  • QBLaunch.exe
  • QBServerUtilityMgr.exe
  • QBW32.exe
  • QuickBooksMessaging.exe

    Note: If all these ports are used by some other processes (which is very unlikely), then a fallback port, 56719, would be used for the QuickBooks Database server.
     

Because of the complexity and number of available firewall programs, Intuit cannot provide support for specific firewall issues. If you need further assistance configuring your firewall, check with your system or network administrator (if you have one), the vendor from whom you purchased the firewall software or hardware, the manufacturer's or software developer's Web site, or a local computer consultant.


Multiple instances of QuickBooks on the same computer

Update errors can occur if you have more than one installation of QuickBooks of the same version year installed on the same computer. If that happens, follow these instructions to download and install a manual update for one or more versions of QuickBooks:

Downloading and installing manual updates


 

KB ID# SLN41408
12/5/2016 10:42:21 AM
PPRDQSSWS404 9138 Pro 2017 002ad8