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Error: QBW32.exe has generated errors or This program has performed an illegal operation

One of the following error messages appears when trying to access the Online Banking Center/Bank Feeds Center:

  • QBW32.exe has generated errors and will be closed by Windows.
  • This program has performed an illegal operation and will be shut down.

The second error message is followed by error details: QBW32 caused an Invalid Page Fault in module QBCHAO32.DLL.

Why this is happening

If online services are disabled in an account, several messages may display, depending on the operating system installed on your computer.

How to fix it
  1. Re-brand the FI data in QuickBooks.
  2. Access the Online Banking Center/Bank Feeds Center and select Go Online to download the online statement for the account..
KB ID# SLN41404
2/26/2017 2:02:04 AM
PPRDQSSWS407 9138 Pro 2017 63cecc