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Print error displays when emailing or saving a .pdf file in a Terminal Services or Remote Desktop environment

You are not able to email or save transactions as .pdf files while accessing QuickBooks Desktop with a remote desktop connection through Terminal Services or when using MS remote desktop services.

How to fix it

Important: Ensure that your QuickBooks Desktop is up to date before you follow the steps shown below.

  1. Open the Printers and Faxes window:
    1. Click the Windows Start button and select Control Panel.
    2. Click Hardware and Sound, and then click Printers.
  2. Right-click one of the printers that does not have (Redirected) in the name and select Set as Default Printer. If there are no printers without (Redirected) in the printer name, then right-click the QuickBooks PDF Converter and set it as the default printer.
  3. Open QuickBooks Desktop and test reconciling your account or emailing a transaction.
Note: In Windows Server 2003, the redirection of printers appears as Printer Name on Computer Name instead of (Redirected).
  1. If the issue is not resolved, disable the option to use local printers prior to logging in to the terminal server session. You will not be able to print to your local printers again until you enable the "use local printers" option and log back in to the terminal server session. Please see your network administrator if you need help with these steps.
KB ID# SLN41379
3/30/2017 1:35:50 PM
QYPPRDQBKSWS08 9138 Pro 2017 1d89e0