You are receiving the following error message while matching downloaded online banking transactions:
Usually, you cannot enter non-printable characters with your keyboard, but sometimes text can include a non-printable character, typically if you copy text from elsewhere and paste it into QuickBooks. When a non-printable character is in a QuickBooks name, you will not see it when you are viewing the name on a form or when you print anything with that name. You can "see" the non-printable character only when you view a list of names. The non-printable character can appear as a small square, which you can select and delete.
NOTE: Most of the time these characters will appear at the end of the name. (examples of characters: ┘∞). These characters are different from the ones you can create from keys on your keyboard (special characters: %, &, *, ~).
A non-printable character is in one or more QuickBooks names: a Chart of Account name, an Other name, a Customers & Jobs name, a Vendor name, or an Employee name.
To do this:
Important: By switching to Register Mode you may lose some of the functionality from Side-by-Side (Express) Mode. To continue using Side-by-Side Mode, you must find and remove all non-printable characters in all QuickBooks names.
If these steps do not resolve your issue, it is possible that you have non-printable characters that display as a shorter than normal space and so are difficult to notices when you manually review your lists in QuickBooks. In this case, you can try to use Solution 2 to remove those characters.
This solution is complex and time-consuming as it requires you to import all lists to Excel, create an Excel formula that will help you find the differences then edit the list items in QuickBooks. Make sure you have tried Solution 1 first before you attempt to do this.