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Resolve errors when converting data or trying to open a company file

After converting data or trying to open a QuickBooks Point of Sale company file, one of the following messages is received:

  • 181016 "Problem Could not open the QuickBooks Point of Sale data: [Company Name]."
  • 181021 "QuickBooks POS Message: 181021 "Problem Could not create company: [Company Name].
  • Errors: Could not connect to database or Could not load database


Why this is happening

This issue may be caused by one of the following:

  • The company name used on your network is not unique.
  • Two or more versions of Point of Sale were installed on your computer.
  • You are not logged into Windows as an Administrator.
  • An issue with the Point of Sale company data folder.
  • A firewall is blocking the ports that the Point of Sale database manager is trying to access.
  • TCP/IP is not installed, is disabled, or is damaged.
How to fix it

To resolve this issue, follow these steps (attempting to convert data or open the company file after each numbered step):


  • Make sure your computer meets the minimum system requirements for Point of Sale.
  • Ensure that you have no older versions of the software installed on your computer. If older versions are present, uninstall them using the Add or Remove Programs function in the Windows control panel.
  • Reboot your computer.


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KB ID# SLN41352
10/20/2016 2:26:00 PM
QYPPRDQBKSWS03 9138 Pro 2017 bb039a