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'Error in Sync' message for Windows users with limited admin privileges

Windows users with limited administrative privileges may encounter general errors when using early revisions of the Intuit Sync Manager. This applies to Windows XP users with "limited" privileges and Vista users with "standard" privileges.

With this problem the user can typically sign up a company file, but the initial upload returns a general "Error in sync" message. On rare occasions, this same sync problem might happen to users with full privileges who have successfully synced before.

Why this is happening

Windows XP users with "limited" admin privileges and Windows Vista users with "standard user" privileges don't have access rights to Windows performance counters, causing the syncs to fail.

This can occasionally also happen to Sync Manager users with full admin privileges if Windows performance counters become corrupted by some other process.

How to fix it

Make sure Intuit Sync Manager is running version or later. This is the January 2009 release.

For this or any other sync issues, users should make sure QuickBooks automatic updates are enabled to insure they always have the latest fixes.

To check the Intuit Sync Manager version number:

  1. Navigate to C:\Program Files\Common Files\Intuit\Sync.
  2. Right-click the file IntuitSyncManager.exe and click Properties.
  3. On the Version tab, check that the version is or later. If not, get the latest Sync Manager updates.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.

KB ID# SLN41346
10/25/2016 6:49:02 AM
QYPPRDQBKSWS07 9138 Pro 2017 eeaa14