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Error: Your list of user names and passwords appears to have been tampered with, or has become damaged

When you start QuickBooks or open your company file, you see this error:

Your list of user names and passwords appears to have been tampered with, or has become damaged. You may encounter problems logging in.
Why this is happening

This error can occur if your:

  • User list (names and passwords) is damaged or if someone has tried to remove the administrator password.
  • QuickBooks installation is damaged.
  • company data file is damaged.
  • Administrator user profile is damaged.
How to fix it

Solution 1:

  • If you used your company file in your current QuickBooks Desktop version, restore a recent backup that was made before encountering the error. You'll need to reenter transactions that were entered since the backup was made. If you don't have a recent backup, contact QuickBooks Technical Support for further assistance.
     
  • If you recently upgraded you company file from a prior QuickBooks Desktop version, try to resolve the damaged user list in the prior version:
    1. Open the prior QuickBooks version.
    2. Restore the backup made prior to upgrading by choosing File > Restore a Backup.
    3. While logged in as the Administrator, test each user name in this restored file to make sure each one functions properly:
      1. Choose Company > Set Up Users (in Enterprise Solutions, choose Users > Set Up Users and Roles).
      2. Select a name in the User List window and click Edit User.
      3. Delete any users that appear to have problems or to be damaged (select the name in the list, and then click Delete User).
         
    4. Repeat step 3 for each user name in the list.
    5. When you complete the list, back up the company file, give it a unique name, and then close the earlier version of QuickBooks Desktop.
    6. Start the new QuickBooks version and choose File > Restore a backup to update the company file again from the backup you just created.
    7. If these steps are successful, manually add users that were deleted from the original file and reenter any transactions that were entered since the backup was made.

Solution 2:

Solution 3: 

Solution 4: 

  • If you continue to receive an error, the administrator user profile may be damaged. Please review Intuit Data Recovery options if a recent backup is not available or is damaged.

 

KB ID# SLN41344
12/4/2016 2:17:56 PM
QYPPRDQBKSWS05 9138 Pro 2017 a38660