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Account number for the specified account not recognized OL-307, when making online payment

When you try to send an online bill payment from an account setup for Online Billpay, you see the following error message:

The account number for the specified account was not recognized OL-307

Why this is happening

Your Financial Institution (FI) has not activated Online Bill Pay for the account.

How to fix it
  1. Contact your FI and have Online Bill Pay activated for this account.
  2. If the issue persists, deactivate and reactivate online bill pay for the account.

    To deactivate:

    1. From the Lists menu, click Chart of Accounts.
    2. Right-click the account and select Edit Account.
    3. In the Edit Account window, click the Bank Feed Settings tab.
    4. Click the Deactivate All Online Services radio button.
    5. Click Save & Close.

    To reactivate:

    1. From the Banking menu, select Bank Feeds and click Set Up Bank Feed for an Account.
    2. Click Yes when you see a message "All open QuickBooks windows will be closed temporarily to set up online banking services. Do you want to continue?"
    3. Select your QuickBooks account then click Next.
    4. Enter or select QuickBooks Bill Pay - New! as the name of your financial institution and click Next.
    5. Enter your QuickBooks Bill Pay customer ID and PIN. Confirm your PIN, then click Sign In.
    6. Click Finish.

If the issue continues, please see Troubleshoot QuickBooks online banking issues and errors, including OL and OLSU errors

KB ID# SLN41291
10/26/2016 2:09:45 PM
PPRDQSSWS407 9138 Pro 2017 b9f63c