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A .pdf printed to the Document Management System PDF Printer displays illegible characters

Opening and viewing a .pdf that has been printed to the DMS PDF Printer (especially printed from a website, like a bank website or irs.gov) displays fonts as Wingdings (gibberish, nonsense, machine/computer indecipherable language)

Why this is happening

Embedded fonts option in DMS PDF settings is disabled.

How to fix it

To resolve the issue, enable the Embedded Fonts option in the DMS PDF Printer properties.

Important: This will fix the problem going forward, but .pdf printed to the DMS PDF Printer in the past will still be illegible when opened.

  1. Go to Start > Control Panel > Printers & Faxes.
  2. Right-click on DMS PDF Printer.
  3. Select Properties.
  4. Under the General tab, click Printing Preferences.
  5. Select the Advanced Options tab.
  6. Select Font Embedding.
  7. Click Embedding Options.
  8. Make sure all boxes here are selected.
  9. Press OK and OK again.
  10. From now on, a .pdf printed to DMS will display normal fonts.
KB ID# SLN41175
4/26/2017 4:41:26 AM
QYPPRDQBKSWS09 9138 Pro 2017 e33399