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Error: Adaptive server anywhere database engine has encountered a problem and needs to close

You are attempting to open a company file that resides on a Windows Server 2008 and receive the following error:

Adaptive server anywhere database engine has encountered a problem and needs to close.
Why this is happening

The Application Experience Lookup Service on the Windows Server 2008 is not recognizing QuickBooks as compatible program when it starts because it is not a registered product on the workstation.

This issue is currently under investigation.

How to fix it

Register QuickBooks on each workstation that will be accessing the server where the company file resides. Click this link Register QuickBooks for detailed instructions.

You will be able to connect to the company file when each workstation has a registered QuickBooks.

 

KB ID# SLN41129
4/30/2017 7:45:47 AM
QYPPRDQBKSWS07 9138 Pro 2017 2d0e58