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Warning! the address for this online payee is invalid

You created an online check or online bill payment and you notice the address is incorrect, but the address in the vendor center is correct.

Editing the name and trying to save it still generates the same error.

Why this is happening

You may have a damaged online payee.

How to fix it

Create a new vendor and merge the old vendor into the new one.

Before you begin:

  1. Make a backup .
  2. Edit the damaged vendor and write down all the information you will need to include when you create a new vendor. This information will no longer be available after the merge.
  3. Add an asterisk to the end of the vendor name.

Merge 2 vendor names:

  1. Open the Vendor Center.
  2. Click the Vendors tab.
  3. Click New Vendor button and select New Vendor.
  4. Fill in all the appropriate information that you collected from your damaged vendor.
  5. Click OK.
  6. Right-click the vendor name you don't want to use, and click Edit Vendor.
  7. In the Vendor Name field, edit the name to match the new vendor you created.
  8. Click OK.
  9. Click Yes to confirm that you want to merge the two vendor names under the same name.

Note: You may receive the following error message when trying to merge:

This error message means one of the following:

  • You have created online checks or online bill payments and have not sent them to your financial institution.
  • You have created them, sent them and have not received confirmation of payment from your financial institution yet.

Note: If one of the options above apply, you will need to cancel those payments or wait for confirmation from your financial institution before you can perform the merge.  

If the steps above do not resolve your issue, try the following:

  1. Rename the damaged vendor.
  2. Create a new vendor.
  3. Make sure to include all the appropriate account information.
  4. Start using the new vendor and discontinue the use of the old one.
KB ID# SLN41120
4/26/2017 4:40:20 AM
QYPPRDQBKSWS09 9138 Pro 2017 ea2387