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Online banking setup error OLSU-1011

When you are setting up an account for online banking, you see this message:

An unexpected error occurred. The branding and profile servers could not be accessed. Click Cancel to discontinue setup and then retry setting up the account for online services again. Error message number: [OLSU-1011] If the problem persists, call QuickBooks Support and provide the error message number above.

Why this is happening
  • The Financial Institution Directory (FIDIR) is not updated to include information for your financial institution.
  • Possible damage in your company data file.  
  • You may be in Register or Classic mode instead of Side-by-Side or Express mode.
What you can try now

Collapse All or Expand All

Intuit recommends more than one solution for this issue. The first solution may solve your problem or you may need to try all to resolve the issue. For best results, perform the solutions in the order shown.

KB ID# SLN41107
10/22/2016 11:13:48 PM
PPRDQSSWS403 9138 Pro 2017 6768c2