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QuickBooks Web Connector Error QBWC1085 or Exception TypeError: Unknown name

When opening QuickBooks Enterprise Solutions or starting your computer, you see one of these errors:

  1. QBWC1085: QuickBooks was unable to write to the log file. QuickBooks will open without writing to log file.
  2. QBWC1085: There was a problem with the log file. QuickBooks Web Connector will continue without the log file.

In some cases, you may see the following error instead:

Exception TypeError: Unknown name

Why this is happening

This error occurs when the QWCLOG.TXT file used by the Web Connector program becomes damaged or it cannot be accessed.

How to fix it

Web Connector is used to connect some web-based programs to QuickBooks. If you have not connected QuickBooks to any third-party programs, then you can simply remove Web Connector from the Startup menu.

However, if you have connected your data file to a third-party application that uses Web Connector, then you would want Web Connector to stay in the Startup menu. In this situation you can rename the QWCLOG.TXT file to resolve the error.

If you have not connected your company data to a third-party program:

  1. Log in as Windows administrator.
  2. Navigate to:
    • (Win 8, Win 7, or Vista) C:\ProgramData\ Microsoft\Windows\Start Menu\Programs\Startup
  3. Delete the QuickBooks Web Connector.
  4. Restart the computer and open QuickBooks.

If you have connected your company data and a third-party application through Web Connector:

  1. Close completely out of QuickBooks and Web Connector
  2. Go to:
    • (Win 8, Win 7, or Vista) C:\ProgramData\Intuit\QBWebConnector\log
  4. Reopen Web Connector
  5. Restart the computer then open QuickBooks and login to your third-party application.

The computer will now start and QuickBooks will open without the error. You will also be able to sync successfully with your third-party application.

KB ID# SLN41033
4/28/2017 8:34:56 PM
QYPPRDQBKSWS03 9138 Pro 2017 52ef91