When opening QuickBooks Enterprise Solutions or starting your computer, you see one of these errors:
In some cases, you may see the following error instead:
Exception TypeError: Unknown name
This error occurs when the QWCLOG.TXT file used by the Web Connector program becomes damaged or it cannot be accessed.
Web Connector is used to connect some web-based programs to QuickBooks. If you have not connected QuickBooks to any third-party programs, then you can simply remove Web Connector from the Startup menu.
However, if you have connected your data file to a third-party application that uses Web Connector, then you would want Web Connector to stay in the Startup menu. In this situation you can rename the QWCLOG.TXT file to resolve the error.
If you have not connected your company data to a third-party program:
If you have connected your company data and a third-party application through Web Connector:
The computer will now start and QuickBooks will open without the error. You will also be able to sync successfully with your third-party application.