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Error 140114: QB look up item error non-inventory item POS Gift Card Sales

When attempting to perform a financial exchange, the following error is returned:

Error 140114: QB look up item error non-inventory item POS Gift Card Sales
Why this is happening

The POS Gift Card Sales item in QuickBooks has been renamed or deleted.

How to fix it

To create the POS Gift Card Sales item manually:

 

  1. In QuickBooks, choose Lists > Item List. Select Include inactive at the bottom of the list.

  2. Verify that there is no POS Gift Card Sales item listed.
  3. Choose Lists > Sales Tax Code List. Select Include inactive at the bottom of the list.

  4. Right-click PXN and select Make Sales Tax Code Active.

     

  5. Switch back to the Item List, click Item at the bottom of the list and select New.

     

  6. Create an item:
    • Type is Non-inventory Part
    • Item Name/Number is POS Gift Card Sales
    • Price is 0.00
    • Tax Code is PXN
    • Account is Gift Cards Outstanding

       

  7. Click OK.
  8. Switch back to the Sales Tax Code List, right-click the PXN code and select Make Sales Tax Code Inactive.
  9. Switch back to the Item List, right-click the POS Gift Card Sales item and select Make Item Inactive.
  10. Close both the Item List and the Sales Tax Code List. The financial exchange should no longer return the error.
KB ID# SLN41031
12/6/2016 4:13:55 AM
QYPPRDQBKSWS09 9138 Pro 2017 dc46fa