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Password Removal tool screens do not appear correctly

Opening the Password Removal tool after downloading from the Intuit support website shows text cut off at the edge of the screen. The only available option is Cancel.

Why this is happening

This issue happens when the computer's resolution is set too low.

How to fix it

Adjust the display settings

  1. Lower the screen resolution.
    1. On you keyboard, press + R to open the Run window.
    2. Type in Control Panel and click OK.
    3. On the search bar on the Control Panel window, type in Adjust Resolution.
    4. Click Adjust screen resolution.
    5. On the drop down menu forResolution, select 1024 x 768 pixels.
    6. Click Apply, Keep the changes and OK.
    7. Click the Smaller (default) option to adjust the font size and click the Apply.
    8. A prompt to Log off the user will appear. Click the Log off now button.
  2. Restart your computer.
  3. Open the Password Removal tool to confirm that the text is displaying correctly.
  4. Re-download the Password Removal tool since the tool will only allow a single access per download.
KB ID# SLN41025
4/30/2017 11:22:25 PM
QYPPRDQBKSWS03 9138 Pro 2017 344518