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Server Event Log displays EventID: 4

Server Event Viewer logs show the following error(s) flagged as red (critical)

Source: Quickbooks
Category: Disk
EventID: 4
Description: The description for Event ID ( 4 ) in Source ( QuickBooks ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: QuickBooks Enterprise Solutions 8.0, An attempt to LogOff without a logon.

Note: "The following information is part of the event: " may be followed by any of several different messages.

You may also see the following:

Source: Quickbooks
Category: Disk
EventID: 4
Description: An unexpected error has occurred in "QuickBooks": Returning NULL QBWinsInstance Handle

The error(s) will appear on all supported operating systems.

What is happening

The events being displayed in the Event Viewer are informational only and should not be marked as critical.  These events should be ignored unless you are having problems accessing QuickBooks. 

How to fix it

This issue has been resolved in the latest release for QuickBooks 2013.

Update to the latest release:

Go to the Update to the Latest Release web page.

IMPORTANT:  Make sure your product is selected.  If not, click "Choose a different product."

Select and follow the instructions for one of the update options:

  • Automatic Updates
  • Manual Updates


KB ID# SLN40997
10/20/2016 5:33:27 PM
PPRDQSSWS403 9138 Pro 2017 e78259