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Unrecoverable error 16555 12928 or freezing/locking up when opening a QuickBooks Center

The following error occurs when opening the Customer, Vendor, or the Employee Center.

  • Unrecoverable error: 16555 12928 QuickBooks has experienced an error and needs to shut down.
  • QuickBooks Desktop freezes (hangs, stops responding) without error when clicking on the Customer, Vendor, or Employee Center  
  • QuickBooks Desktop freezes or locks up when switching between forms, such as from the Invoice to the Estimate window.
Why this is happening

This error can occur when there is list damage in the company file, or there is a problem with Windows default E-Mail association.

How to fix it

Intuit recommends 2 solutions for this issue. Depending on the situation, you may need to use either Solution 1 or Solution 2.

Before you attempt either solution, check to see if there is a problem with your default e-mail association with Windows.

  1. Open your company file, and go to Edit > Preferences.
  2. Click on the Send Forms option.
  3. If QuickBooks hangs or becomes unresponsive, follow the steps in Solution 1 to resolve.
  4. If QuickBooks does not hang or become unresponsive when clicking on the Send Forms preference, then proceed to Solution 2.  
KB ID# SLN40991
3/29/2017 12:15:29 AM
QYPPRDQBKSWS07 9138 Pro 2017 87c2fe