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Financial Institution (FI) does not show in the bank feeds center

Opening the Bank Feeds Center after online banking activation of a new account does not display the Financial Institution (FI) name in the window's drop-down list.

Related error messages that will occur because of this issue:

  • Your Federal Employer Identification Number (EIN) is incorrect. Please use the format: ##-#######.
  • Invalid customer ID. Customer ID can contain only alpha numeric values.
Why this is happening

This issue may be caused by:

  • Damaged account
  • An out-of-date or corrupted FI list
How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

KB ID# SLN40912
3/27/2017 7:30:28 PM
QYPPRDQBKSWS08 9138 Pro 2017 28977c