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Error: You've exceeded the maximum number of users who can access the company file at one time

The following error occurs when opening a QuickBooks Desktop company file:

You've exceeded the maximum number of users who can access the company file at one time.
Why is this happening

This message can occur if:

  • You recently added more users to your QuickBooks Desktop license, but the QuickBooks Desktop program has not been updated on all computers to reflect this change.
  • The number of users allowed by your license has been exceeded.
  • The ND file is reporting the incorrect information.  If the error is specific to one company file, try renaming the corresponding ND file.
How to fix it

 

For additional information, refer to About QuickBooks licenses (an overview) and Troubleshoot QuickBooks licenses.

KB ID# SLN40840
12/8/2016 8:06:12 AM
PPRDQSSWS406 9138 Pro 2017 6f85a7