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Error: Qbwin.log: LVL_SEVERE_ERROR--GetDecryptedCreditCardNumber The decryption has failed

The Verify Data Utility fails and the Qbwin.log file displays the error:

  • LVL_SEVERE_ERROR--GetDecryptedCreditCardNumber Failed: The decryption has failed. CHECKPOINT: Failed to decrypt customer's credit card number. Customer ID: nnnn.
  • LVL_ERROR--Unable to decrypt social security number
Why is this happening

Damage to the encryption of sensitive fields such as credit card numbers, social security, and bank accounts.

How to fix it

 

 

 

 

KB ID# SLN40819
12/6/2016 12:08:18 AM
PPRDQSSWS407 9138 Pro 2017 841534