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Scheduled Online Backup errors: LA2222, RW112, RW56, RW64, RA2277, LA2235, LA2277

Scheduled Online Backups are reporting failures in the Activity Log. When you open the log file, you see one of the following errors:

  • Backup Finished with error(s). LA2222: Back end Service timed out

  • Backup Finished with error(s). RW112: (A Windows error indicating the Disk is full)

  • Backup Finished with error(s). RW56: (A Windows error indicating the "Network BIOS command limit reached")

  • Backup Finished with error(s). RW64: (A Windows error stating "the specified network name is no longer available").

  • Backup Finished with error(s). LA2235: (A Windows error indicating the Disk is full)

  • Backup Finished with error(s). RA2277: Unable to read from disk
  • LA1001: Communication Link Dropped
  • LA1002: Communication Link Dropped
Why this is happening

These errors may be caused by connectivity issues at the server location. If the Online Backup scheduler is set to begin between 4:30 p.m. - 7:30 p.m., regardless of the client machine location, it is possible to receive one of the above errors because of high traffic times.

In some cases, you may receive one of the Disk Full errors (RW112 or LA2235) because you do not have sufficient space available on your hard drive to complete the backup.

How to fix it

Before performing the following steps, please check to ensure you have adequate space available on your hard drive to complete the backup.  The free space on your hard drive must be equal to the Online Backup tier you subscribe to (5GB or 25 GB) plus and additional 100 mb to be successful.

Set the Online Backup Scheduler to run at a later time, outside the window of 4:30 - 7:30 p.m.

To set the Online Backup Scheduler:

  1. From the Windows Start menu, select Programs > Online Backup > Online Backup.
  2. Click the Scheduler button in the upper left corner of the QuickBooks Online Backup program.
  3. Change the Start time, preferably before 2:00 p.m. or after 8:00 p.m. local time.
  4. Change the End time to at least 2 hours after the selected Start time.
  5. Click Save.

Online Backups can also be performed manually at any time the QuickBooks company file is not open.

To perform a manual online backup:

  1. From the Windows Start menu, select Programs > Online Backup > Online Backup.
  2. Click the Backup button in the upper left corner.
  3. Check the files you want to back up. The company file may already be checked if you have been using the Online Backup Scheduler.
  4. Click the Start Backup button.

 

KB ID# SLN40774
12/10/2016 8:32:20 AM
PPRDQSSWS407 9138 Pro 2017 7640e2