Was this page helpful?
Thank you!

Comments or suggestions?



Enter Email Address (optional)
email

Error: Microsoft Visual C++ Runtime Library Runtime Error

While using QuickBooks Desktop you may see one of the following messages:

  • Microsoft Visual C++ Runtime Library Runtime Error!
  • Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Program Files\Intuit\QuickBooks [Version]\qbw32.exe. R6025 - pure virtual function call
  • Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Program Files\Intuit\[QuickBooks Version]\qbw32.exe This application has requested the runtime to terminate in an unusual way. Please contact the application's support team for more information.
How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Use a different template when you're sending email or batch emails

  1. Locate the transaction you are trying to email and open it.
  2. In the upper-right corner of the transaction screen, click the Template drop-down.
  3. Select either the Intuit Product or Intuit Service template. If either is currently being used, try selecting one of the others from the list.
  4. Email the transaction.

Solution 2: Microsoft Visual C++ may not be installed or may be damaged

Solution 3: Repair QuickBooks

Solution 4: Run reboot.bat

Solution 5: Perform a clean install of QuickBooks

KB ID# SLN40766
12/9/2016 3:09:36 PM
QYPPRDQBKSWS07 9138 Pro 2017 7aa0d5