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Create online backups using QuickBooks Online Backup service

Note: The standalone Online Backup program can only be used by the Windows user who installed it. Other users who log into Windows, on that computer, can't use the Online Backup program. If they try to, one of the following may appear:

  • An About Online Backup window with this message: The account is unregistered and no backups are pending today.
  • This error message: LA4003 error: Missing include exclude list

With QuickBooks Online Backup, you are able to create an online backup directly from within QuickBooks or by using the Online Backup program.

You can back up files from local hard drives and mapped drives (on a network). You cannot back up files from CD/DVD drives or other removable media.


Important: The information in this article only applies to QuickBooks Online Backup service.

Typically, this service is used with QuickBooks 2010 and older. If you use QuickBooks 2011, QuickBooks 2012, or later you should use Intuit Data Protect not QuickBooks Online backup service.  Please see Intuit Data Protect Frequently Asked Questions

How to fix it

There are two ways to create an online backup: from within QuickBooks or by using the standalone Online Backup program.

Create an online backup from within QuickBooks

  1. Choose File >Save a Copy or Backup > Backup Copy. (QuickBooks 2011 and later versions, Choose File > Create Copy > Backup Copy).
  2. Click Next.
  3. Select Online Backup and click Next.

    Select Online Backup

    QuickBooks closes the company file and opens the online backup program. A checkmark automatically appears to the left of the company file name in the Files tab of the program.

  4. Place a checkmark next to the files you want to add to the backup set if you need to backup additional files.
  5. Click on Start Backup, located in the lower right, to start the backup process.

Note: When you select a folder to back up, all of its sub folders and files are backed up as well. This could result in backing up a very large number of files, depending on the contents of the folder. Please ensure any selected files are also closed at the time of backup. Otherwise, you will encounter an error that the backup completed with errors.

Create a backup using the QuickBooks Online Backup Application

  1. Click the Windows Start or the Windows logo button (Vista users)button and choose QuickBooks Online Backup > Online Backup.
  2. Click the Backup icon in the upper left corner. A view of your computer’s content will appear.
  3. Select the directories and subdirectories of the files you want to protect and place a checkmark to the left of the file names. Notice that the directories and subdirectories included in the path of the selected file names also display a checkmark.
  4. Click the Start Backup button in the lower right corner of your Backup application.

Note: To protect your QuickBooks data, be sure to select your QuickBooks company file and any related files (such as the .tlg and .nd files). Your company file ends with the extension .QBW.


Intuit also recommends backing up other types of files that can't be easily replaced (for example, text documents, spreadsheets, databases, and tax and finance files that you create and save to your hard drive).

Generally, avoid backing up the following file types:

  • Operating system files with the file extensions .DLL, .SYS, .CPL, or .VXD
  • Temporary files with the file extension .TMP
  • Application or program files with file extensions that end in .EXE, .INI, .HLP, .DAT, or .ISU
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