QuickBooks Online Backup and its associated web sites have security measures in place to protect the access, loss, misuse and alteration of data and personally identifiable information under its control. It employs sophisticated security measures and uses encryption technology similar to what financial institutions and US Government use.
This article covers the following Scenarios. For QuickBooks Online Backup How Do I's, visit the article QuickBooks Online Backup (OLBU)
Scenario: You are getting the message LA1001: Communication Link Dropped when backingup your files.
Possible reason: When you send data via the Internet, the data is sent in several packets. This error message means that some of these packets are being lost or corrupted before they reach our servers. The error checking built into Online Backup will attempt to re-send the data packets, but will abort if it keeps encountering problems.
If it is the first time that you encounter this error, restart your backup and try again. If you see this error frequently, test your internet connection and make sure that your firewall or Antivirus is not preventing the QuickBooks Online Backup components to ruin.
Scenario: You are getting the message Error: LA 2006 password for client installation does not match server when you try to access your OLBU.
Possible reason: The online backup account password stored on your system (the "client location") does not match the password stored on the Online Backup servers.
Solution 1: Verify the Password
Solution 2: Sync the Password on the client and server locations
Scenario: You are getting the error LA2211 Unable to create directory and RA2211 Unable to create directory on your online backup activity log.
Possible reason: The scheduled or manual backup process did not complete successfully.
Solution 1: Create a manual backup.
Solution 2: Uninstall and reinstall Online Backup
Scenario: You are getting the message Error: LA2219 Database is too large to sort when trying to backup your files.
Possible reason: This usually occurs when backing up a large volume of files, greater than 30,000, is being backed up, and a large scale change is being made to the number of selected files. This causes the @DB file, which stores the file catalog information, to dramatically increase in size to handle all the new entries, and eventually it becomes too large for the backup engine to sort properly .
The Online backup need to be re-baselined. Re-baselining the account requires deleting access to all the files from the account.
Contact the Technical support to resolve this issue.
Scenario: You are getting the message Error: LA 2222 when running a scheduled online backup
Solution 1: Edit the Online Backup schedule for at least two-hour window
Solution 2: Disable your antivirus or any security application to make sure that it is not blocking you Online Backup.
Contact your security software provider or an IT professional if you are not sure how to turn of or temporarily disable your security program.
Scenario: You are trying to backup or restore your files but you are getting the message Error: LA 2230:Invalid data structure.
Possible reason: This error means that one of the configuration files that Online Backup uses has been damaged.
Scenario: You are getting the error LA 2266 when restoring backup.
Possible reason: This error usually occurs when restoring an online backup to a new system using the restore option "Restore to the original destination." If the file tree structure on the receiving computer is different from the system where the file was uploaded from, an error results.
Solution 1: Restore the files in a different location
Solution 2: Toggle UAC
Scenario:You are getting the message Error: LA 2286-Maximum chunk size exceeded when creating your online backup.
Solution 1: Run the online backup refresh tool
Solution 2: Run a batch file to edit the problem registry key
Solution 3: Manually back up your files in batches
We suggest that you back up no more than 3 GB of your total backup set during each step in this process. For example, if you are backing up 15 GB, then you would select 3 GB at a time and repeat that 5 times to back up all 15 GB.
Scenario: Error: LA 2287 when creating or uploading an Online Backup (LA2287).
Possible reason:Insufficient free disk space available on the system for the backup to complete.
To complete the backup process, Online Backup requires a minimum free "Swap Space" equal to the size of the backup plus 60 MB. For example, if the Online Backup account is a 1 GB account, you will need 1 GB + 60 MB free disk space on the PC to perform the backup.
The Online Backup program creates encrypted archives on the PC before it transmits the data to the backup servers. These files are cleared once the backup completes. When restoring online backups, the same process applies, but in reverse. Online Backup uses the space to download the encrypted files and then decompresses them.
Solution: Ensure that the backup size is appropriate for your subscription and that there is enough disk space
Scenario: You are getting the message Error LA2810 when a scheduled backup is in progress, a manual backup is being performed or when signing in to QuickBooks Online Backup.
Possible reason: Port 443 and/or Port 16841 are blocked for outgoing TCP connections.
Solution: Configure your firewall to allow outgoing TCP connections for Ports 443 and 16841
Scenario: You are getting the message Error: LA4104 (LA 4104): Invalid data format when creating an online backing.
Possible reason: You are attempting to backup the same file from multiple computers using the same Online Backup Account ID or you have multiple versions of Online Backup installed on your computer.
Be sure you do not have 2 versions of the Online Backup software installed. If there are 2 versions installed, uninstall both versions then reinstall only the QuickBooks branded software. Once the software is reinstalled attempt to create a manual backup: