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Company file or data file missing after upgrading, restoring, or moving the data

After upgrading company files to a new version of QuickBooks, QuickBooks cannot find the [company name] data file or some of the company information is missing. This can also happen after making a backup, making an accountant's copy, running the Verify Data utility, or with other functions in QuickBooks.

Why this is happening

It is unusual to lose only some of the data during an upgrade to a new version of QuickBooks or when running other functions in the program. Usually, if something goes wrong during one of these operations, all data will be lost.

Lost or missing [company name] data files usually occurs for one of the following reasons:

  • Multiple/missing company file (.qbw):
    • If multiple copies of the company file (.qbw) are stored on the computer.
  • Setup Interview:
    • Opening QuickBooks 2008 or later versions, or QuickBooks Enterprise Solutions 8.0 or later versions for the first time brings up the Setup Interview, not the opportunity to upgrade your company file as you might expect. This can cause confusion and make it appear as though your [company name] file is not available.
How to fix it


KB ID# SLN40653
10/24/2016 7:05:43 AM
QYPPRDQBKSWS09 9138 Pro 2017 9f669b