QuickBooks Online Backup and its associated web sites have security measures in place to protect the access, loss, misuse and alteration of data and personally identifiable information under its control. It employs sophisticated security measures and uses encryption technology similar to what financial institutions and US Government use.
This article covers the following Scenarios. For QuickBooks Online backup How Do I's, visit QuickBooks Online Backup (OLBU)
Choose the issue you are experiencing from the following:
Scenario: You are getting the message Online backup account has been blocked when you try to backup your files.
Scenario: You are getting the message Error: Backup ran out of time... when doing scheduled or manual backup.
When new data is added to a file, the software application usually places the new data at the end of the file. When the file is compressed, compacted or rebuilt, the file structure is distinctly modified. Online Backup expects the changes/additions to be stored at the end of the file and when the application identifies that the file has been drastically modified during the compression process, it must re-scan the file byte-by-byte instead of only looking for changes appended to the end of the file.
This byte-by-byte scan can take some time depending on the nature of the changes and the size of the file, and is most commonly seen with database applications such as Microsoft Outlook(R), QuickBooks, Quicken, Microsoft Access(R), etc.
Solution: Create a manual backup
The manual backup will override the scheduler and allow Online Backup to run until it completes the backup.
Scenario: You are getting the message C++ runtime error! c:\program files\quickbooks online backup\onlinebackup.shl when using your Online Backup
Possible reason: One of the files in the backup set is reporting incorrect file details.
Solution: Copy the icon library file (.icl file) to the desktop, then delete it from the application directory. This will reset the file selection to zero.
Scenario: You are trying to open your Online Backup but you are getting the message Error: Installation has not completed.
Possible reason: Damaged Installation or deactivated Online Backup Account.
Scenario:You are getting Error: There is no disk in the drive. Please insert a disk into a drive Device\Harddisk\DR2. when using QuickBooks Online Backup
Clear the Listed Files and run the backup again
Scenario:You are trying to use your online backup but you are getting the message Error Windows - no disk Exception Processing Message c0000013.
Possible reason: Malware (virus or spyware etc), or by software (such as Online Backup) trying to check for removable media that is no longer there (e.g. disc in CD/DVD drive or an external drive that has been removed).
Scenario: Recent backup history is not available for restore when OLBU reported errors in the activity log.
Possible reason: OLBU backup servers are offline for maintenance or repair. When this occurs, you may receive errors like LA2222, RW112, RW56, RW64.
Solution: Refresh the backup history using Online Backup Refresh Utility
Scenario: You are getting the error Online backup account has been disabled when you try to backup your files.
Possible reason: Your account is disabled or set up incorrectly.
Scenario: You are seeing the sign up page when backing up your file using OLBU.
Possible reason: Online backup is already installed but the QuickBooks is not recognizing it.
Solution: Reinstall QuickBooks