Was this page helpful?
Thank you!

Comments or suggestions?

Enter Email Address (optional)

QuickBooks Online Backup (OLBU) errors and unexpected results

QuickBooks Online Backup and its associated web sites have security measures in place to protect the access, loss, misuse and alteration of data and personally identifiable information under its control. It employs sophisticated security measures and uses encryption technology similar to what financial institutions and US Government use.

This article covers the following Scenarios. For QuickBooks Online backup How Do I's, visit QuickBooks Online Backup (OLBU)

  • Active Online Backup account shows disabled
  • Error: Backup ran out of time...
  • Error: C++ Runtime Error
  • Error: Installation has not completed
  • Error: There is no disk in the drive, when using QuickBooks Online Backup
  • Error: Windows - no disk Exception Processing Message c0000013
  • Missing Backup History in Online Backup
  • Online Backup account has been disabled
  • Sign-up page appears when using the Online Backup service


How to fix it

Choose the issue you are experiencing from the following:


KB ID# SLN40646
3/29/2017 8:03:02 AM
QYPPRDQBKSWS07 9138 Pro 2017 5a4cbc