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QuickBooks Launcher has encountered a problem and will now close

When you try to open QuickBooks Desktop by double-clicking a company file name, the following error occurs:

QuickBooks Launcher has encountered a problem and will now close. Sorry for the inconvenience.
Why this is happening

This error can occur if:

  • A saved QuickBooks Desktop configuration contains more information than the QuickBooks Launcher can open.
  • You try to open a QuickBooks network data file (.nd) file by double-clicking it instead of the associated company file (.qbw)
How to fix it

Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown. 

Solution 1: Suppress desktop windows when you open QuickBooks

  1. Press and hold the CTRL key and double-click the QuickBooks icon on your desktop.
  2. In the No Company Open window, select the company file that you want to open.
  3. Press and hold the Alt key then click the Open button. Continue pressing the Alt key until the company file opens.
    If the company file opens, you have to edit the QuickBooks Preference
    1. From the File menu, choose Preferences.
    2. Select Desktop View.
    3. Under the My Preferences tab, select Don't save desktop.
    4. Click OK to close the Preferences window.
    1. Go to Edit and select Preferences.
    2. Click Desktop View in the left pane of the Preferences window.
    3. Click the My Preferences tab, and select Don't save the desktop.
    4. Click OK to save the change and close the Preferences window.

If you still experience the problem, go to solution 2.


Solution 2: Verify you are opening a QuickBooks company file

  1. On your Keyboard, press the + R to open the Run window.
  2. Type in Control Panel and click OK.
  3. Type in Folder Options.
  4. Click Folder options (Windows 8, 7 and Vista) or File Explorer Options (Windows 10).
  5. Under the View tab, click to clear Hide protected system operating files (Recommended).
  6. Click Apply and OK.
  7. Open the folder where the company file is saved.
  8. Double-click the QuickBooks company file name ending in .qbw.
  9. If your file doesn't open successfully, you will need to restore a recent backup of your company file.
KB ID# SLN40639
4/24/2017 7:48:42 PM
QYPPRDQBKSWS07 9138 Pro 2017 ae136b