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Unable to access company files on a Linux server

Users cannot access QuickBooks company files on the Linux server from their Windows client computers.

How to fix it

To troubleshoot this issue, check the following:

  • The Linux server is up and running.
  • The directory that stores the QuickBooks company files on your Linux server is configured as a Samba share and the Samba service is running.
  • The directory that stores the QuickBooks company files on your Linux server has the correct Linux user or group permissions.
  • The QuickBooks company files on your Linux server have the correct Linux user or group permissions.
  • The user is a valid user listed in the smb.conf file and in the /etc/group file.
  • The user has a valid Samba username and password.
  • The directory and any subdirectories that contain the company files are listed in the qbmonitord.conf file.
  • The qbmonitord daemon is running.
  • Port 10172 is open on both the Linux sever and the Windows client.
KB ID# SLN40624
12/8/2016 12:01:44 PM
QYPPRDQBKSWS08 9138 Pro 2017 eaee41