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Invalid Product Number warning when registering QuickBooks for Mac 2014 or later

When trying to register QuickBooks for Mac 2014 or later, one of the following messages displays after entering the last digit of the product number:

  • Message: Invalid product number entered
  • Message: Invalid number
  • Message: Invalid no.
Why this is happening

The EntitlementDataStore.ecml and/or plist files are damaged.

How to fix it

Solution 1: This issue has been resolved in the latest release for your version

Please update your program to the most current release.

If you still see the problem, try the next solution.

Solution 2: Delete the EntitlementDataStore.ecml file and restart the computer

  1. Double-click the Macintosh HD (hard drive).
  2. Double-click the Library folder. If this folder is hidden see.
  3. Double-click the Application Support folder.
  4. Delete the Intuit folder by dragging it to the Trash can.
  5. Open QuickBooks and attempt the registration process.
KB ID# SLN40605
10/27/2016 5:33:03 PM
PPRDQSSWS406 9138 Pro 2017 24a48a