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Error -6000, -82, when opening or accessing the company file

When opening or creating a company file in QuickBooks Desktop, one of the following errors occurs:

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.             

Solution 1:  Update to the latest release.

Solution 2:  Remove spaces after the company name and before the company file extension.

  1. Close out of QuickBooks Desktop on all machines.
  2. Go to the folder where the company file is stored.
  3. Right click on the company file and choose Rename
  4. Click on the name of the file and remove any spaces that are between the file extension and the name of the company.

Solution 3:  Download, install and run the QuickBooks File Doctor

Solution 4:  Restart the client computer. 

Solution 5:  Verify hosting status of each of the computers.

  • For Single-User Access, turn off Hosting mode:
    Note: Turning off Hosting mode disables multi-user access.
    1. Select the File menu and select Utilities > Stop Hosting Multi-User Access.
    2. When the Stop hosting multi-user access message appears, click Yes.
    3. When the Company file must be closed message appears, click Yes.
  • For Multi-User Access:
    Note: This error usually indicates that one or more client computers are incorrectly set up to host multi-user access.
    1. On each client computer displaying the error:
      1. In the No Company Open window, select the File menu and select Utilities.
      2. Confirm that the menu option Host Multi-User Access is displayed. One or more client computers might display the menu option, Stop Hosting Multi-User Access, which indicates they are already hosting multi-user access.
    2. On any client computer displaying the Stop Hosting Multi-User Access, select the Stop Hosting Multi-User Access option and follow the prompts to turn off hosting.
    3. Try opening the problem file again. The expected log-in window should display.

Solution 6:  For Multi-User access, switch to Hosting Local and Remote files mode.
            Note: Use this procedure only if the previous steps fail to resolve the error.

  1. With QuickBooks open, press the F2 key to open the Product Information window.
  2. Verify that under Local Server Information at the bottom of the window, Hosting is set to local files only.
  3. Select the File menu and select Switch to Multi-user Mode.
  4. Open a company file on a network computer. For more information, see the QuickBooks in-product Help or the Network/Multi User Setup resource page.
  5. Once the company file is open, press the F2 key to open the product information window.
  6. Verify that under Local Server Information at the bottom of the window, Hosting is set to local files only.

Note: To provide other QuickBooks users with continuous access to the company file, the computer that is hosting multi-user access must be left on, and the user who set up QuickBooks must remain logged in; however, QuickBooks does not need to be open.

Solution 7:  Use standard data damage troubleshooting.



KB ID# SLN40546
10/27/2016 5:44:45 AM
QYPPRDQBKSWS05 9138 Pro 2017 257cf1