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Loans in Loan Manager missing after upgrading, restoring backup, or moving company file

When using Loan Manager after upgrading from a prior version of QuickBooks, restoring a backup, or moving company files to a new system, loans are missing or not accessible.

Why this is happening

QuickBooks Loan Manager uses a .lmr file to point QuickBooks to the location of loan information. This file is labeled with the company name and .lmr extension. For example, [companyname].lmr.

When you move the company file or restore a backup, the .lmr file does not get moved automatically to the new or backup location. When you open the company file from the new location or backup, and then open Loan Manager, Loan Manager creates a new .lmr file. However, the new file does not contain the loans.

If you rename your company file (the .qbw file) it will no longer connect to the .lmr file.

How to fix it

To resolve the issue, you must retrieve and reconnect the original .lmr file, or in the case of a renamed .qbw file, you must rename the .qbw file back to match the .lmr file. 

KB ID# SLN40518
10/21/2016 7:49:48 AM
PPRDQSSWS403 9138 Pro 2017 9e5277