Was this page helpful?
Thank you!

Comments or suggestions?



Enter Email Address (optional)
email

Unrecoverable Error: QuickBooks has experienced a problem and must be shut down...[7151]

When you delete an account and then try to open a QuickBooks Desktop company file, you see this message:

Unrecoverable Error: QuickBooks has experienced a problem and must be shut down. We apologize for the inconvenience. If you choose, you can report the error you have just experienced to the Intuit Product Development team to help us investigate and eliminate the problem. Code: 7151

Alternatively, QuickBooks Desktop may appear to be nonresponsive. After several minutes in this state, this error message will occur.

Why this is happening

When an account is marked for deletion, QuickBooks determines the number of times the account has been reconciled. That function is returning a value greater than 50 million due to a specific type of damage in your data file.

How to fix it

Updating to the latest release for your version of QuickBooks Desktop may resolve this issue.

If the issue persists, follow these steps:

  1. Make a backup of your company file
  2. Create a new bank account
  3. Change the name of the old account to the name of the newly created account
  4. Merge the accounts when prompted
KB ID# SLN40504
12/10/2016 10:30:59 AM
PPRDQSSWS400 9138 Pro 2017 b56dc1