When attempting to perform online activities such as sending bill payments from the Online Bank Feeds center or downloading an online statement the following error occurs:
The error message might also contain an error code such as [OL-200], [OL-202], [OL-206], or [OL-226]
An error or connection interruption occurred during the last online banking session. This could be caused by a firewall, a computer crash while downloading or sending, a damaged online vendor payee, or a bill payment that was partially received by the financial institution.
Update the financial institution data in QuickBooks Desktop before proceeding to the resolution steps listed below.
Important: When troubleshooting online checks or bill payments that are stuck, you must first contact your financial institution to avoid duplication of previously sent payments or missed payments. Verify the status of the last transactions sent and the ones that remain in the queue. Knowing this information will aid you in making informed decisions following error recovery.
Note: Before proceeding, make a backup of the company file.
From the QuickBooks 2014 Desktop & higher Bank Feeds (Express or Classic view).
Note: In some cases it may be necessary to switch to register (classic) mode to successfully clear the transaction.
Note: If the problem persists, open the connlog.txt file, located in the same folder as your company file, to view connection messages. See Online banking log files for more information.
Press and hold the Ctrl key through the entire Online Banking connection process, except when typing. When going online (Send/Receive, Sync Accounts, etc.) the steps will vary depending on the message received.
Important: It may be necessary to go through this process several times on the same transaction before it will clear.
Remove payment from Pay Online Status:
From the Bank Feeds center Items to Send section (name varies by QuickBooks Desktop version), select the problem transaction from the list. For Side-by-Side or Express modes, click the hyperlink for Online Checks and Bill Payments to display the list.
Delete a stuck Online Payment:
From the Bank Feeds center Items to Send section (name varies by QuickBooks Desktop version), select the item to be deleted and click Delete. If this fails to remove the payment:
Note: It may be necessary to perform these steps several times to remove the transaction. If you're unable to resolve the error using these steps, restore a backup created prior to the error occurring. If no backup exists, the file will need to be repaired by Data Services. Fees may apply.
In some instances you may receive Error OL-301 on your next online connection or setup attempt. If this happens, additional troubleshooting steps may be required.
Reenable online banking for all the accounts. Do it one account at a time starting with the account you were having issues with.
Important: Hold down the CTRL key during the entire setup, except when typing.